4. Cancel Items from an Order

You can cancel or amend any order placed via http://shop.12triberecords.com, provided that the order has not yet entered the dispatch process.

You should email customerservices@12triberecords.com with the words "Cancel item/order" in the subject line, quoting your name and order number. If the order you want to cancel is not yet dispatched, you can cancel it straight away. If it's dispatched, you will need to wait until the order is delivered to you before you can cancel the order by returning the goods in the proper condition and within the timeframe stated.

You will also be required to state a reason for cancelling the item.

Cancelling Orders from Third-Party Sellers

We cannot assist you in cancelling any orders you have placed for 12tribe records' products from other sellers (unless the order was fulfilled by 12tribe records via our BigCommerce store http://shop.12triberecords.com ). Instead, please contact the seller directly.

Credit or Debit Card Declined

If you receive notification that your credit or debit card has been declined, you must contact the bank that issued the card to find out why.

Note: only your bank can tell you why your card has been declined.

5. Returns Policy

Return Music: 7-day Returns Guarantee

-         If for any reason you are unhappy with a hardcopy music purchase from http://shop.12triberecords.com, you can return it to us in its original condition within 7 working days beginning with the day after you received it, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for it within 30 days of your cancellation notice. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.

Please note: We can only accept the return of opened items if they are faulty. This returns policy does not affect your statutory rights.

-         If for any reason you are unhappy with a download music purchase from http://shop.12triberecords.com, please email customerservices@12triberecords.com within 7 working days beginning the day after you download the product, advising us of your name, order details and the issue and we’ll replace or refund within 30 days of your cancellation notice. We reserve the right to refuse returns or to charge you our fees and expenses if the product is received otherwise than in accordance with these requirements.

- Specific information applies to the return of damaged, defective and incorrect items (see below).

Note: 12tribe records cannot accept returns of music items purchased from third-party sellers. Instead, contact your seller to let them know you would like to return the item to them.

Return a Damaged, Defective or Incorrect Item

This section explains what to do if you've received a damaged, defective or incorrect item from 12tribe records via http://shop.12triberecords.com. This returns policy does not affect your statutory rights.

If the item was damaged in transit

- If you take delivery of a http://shop.12triberecords.com package and the contents have been damaged in transit, you can return the item(s) to us within 7 working days, beginning the day after receipt, for exchange.

If the item is defective

- You have the right to return a faulty item within a reasonable period of time (generally within 7 working days, beginning the day after receipt). Please keep all your receipt information that accompanies your item as this may be needed should there be a fault.

- In case the item has become defective after 7 working days please contact our customer service by email customerservices@12triberecords.com to obtain returns information or in writing to: Customer Services, 12tribe records ltd., Ballymena Business Centre, Galgorm Industrial Estate, 62 Fenaghy Road, Galgorm, Ballymena, Co. Antrim, Northern Ireland. BT42 1FL.

If we sent you an item you did not order (an "incorrect" item)

- As soon as you find out we've sent you an incorrect item, send the incorrect item back to us with your receipt and we'll make sure you are not charged for it. If you want us to replace the item we sent you with the item you ordered, please notify us in writing or by email at the time of return, and we'll send you the correct item as soon as we can.

Please Note:  in the event of http://shop.12triberecords.com sending you a replacement for a damaged, defective or incorrect item, you must return the original item to http://shop.12triberecords.com within 21 working days of our e-mail confirming the issue of the replacement item. Provided you return this item to us within the 21 days, you will have nothing more to pay. If you do not return the original item to us by the end of the 21 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order. Until the goods are returned you will have an obligation to retain possession and take reasonable care of the goods until we receive delivery of them from you.